1.Do you ship overseas?
-- Yes, we ship all over the world. Shipping costs will apply, and will be added at check out.
2.What is the difference between LED neon and traditional glass neon?
--Our LED neon is more energy-efficient, durable, flexible, and safer than glass neon—while delivering equally vibrant and uniform lighting.
3.How can l design my own neon sign?
--1.Submit your design idea or sketch directly to us.2.We will create a custom digital preview and professional lighting layout.3.You can review and confirm the design before we proceed to production.4.Live pics and videos will be send before shipping.
4.Do the neon signs have a dimmer function?
-- Yes, our LED neon signs come with a dimmer on the wire for adjustable brightness.
5.Is there a minimum order quantity?
-- The MOQ is 1pcs , We do dropshipping, and custom orders, with flexible pricing based on quantity and specifications.
6.What is your production lead time?
-- The production takes 3 to 5 days, and the transportation takes 5 to 10 days. Samples will be shipped within 3 days , bulk order should be shipped within 3~5 working days after the payment.A detailed schedule is provided upon order confirmation.
7.What payment methods do you accept?
-- We accept T/T, PayPal, L/C, Western Union, and MIC Trade Assurance. Other methods are negotiable.
8.How do l install my neon sign?
-- Our signs come with pre-drilled holes and mounting hardware, making them easy to hang or display.
9.Can l return or exchange my custom neon sign?
-- Since each sign is custom-made, returns and exchanges are not accepted unless there's a defect.
10.How do you ensure product quality?
-- We implement strict quality control throughout the process: incoming material inspection, in-process checks, 100% final testing, and aging tests. Our QC team includes former SGS professionals.
11.What is your warranty and return policy?
-- We offer a 24-month warranty on all products. Custom-made items cannot be returned unless defective, in which case we provide replacements or full refunds.
12.Any question?
-- You can contact us through our contact page! We will be happy to assist you.
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